Reliable and Fast Delivery Across the UAE and Worldwide

At Sheena McQueen, we are committed to providing a smooth and efficient delivery service. Below, you’ll find all the essential information regarding our shipping options, costs, and estimated delivery times.

1. Domestic Shipping (Within the UAE)

• Standard Shipping
  Delivery Time: 2-4 business days
  Cost: AED 20 (Free on orders over AED 200)
  Our standard shipping service ensures that your items reach you within 2-4 business days from the time your order is processed.

• Express Shipping
  Delivery Time: 1-2 business days
  Cost: AED 40
  For faster delivery, you can opt for express shipping and receive your items within 1-2 business days.

2. GCC Shipping (Within the Gulf Cooperation Council)

• Standard GCC Shipping
  Delivery Time: 3-5 business days
  Cost: Calculated at checkout based on location
  We offer fast and secure shipping to all GCC countries, including Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar.

3. International Shipping

We ship worldwide! International shipping rates and delivery times may vary depending on your location.

• Standard International Shipping
  Delivery Time: 7-14 business days
  Cost: Calculated at checkout based on location
  Please note that customs duties and taxes may apply depending on your country’s regulations and will be the responsibility of the customer.

4. Order Processing Time

All orders are processed within 1-2 business days, excluding weekends and public holidays in the UAE. You will receive a confirmation email with tracking details once your order has been shipped.

5. Shipping Costs

• UAE Domestic Orders: Free standard shipping for orders over AED 200. A flat shipping fee of AED 20 applies to orders below AED 200.
• GCC Orders: Shipping costs are calculated at checkout based on the destination country.
• International Orders: Shipping rates are calculated at checkout based on your location.

6. Tracking Your Order

Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your order on our website or through the shipping carrier’s tracking portal. If you experience any issues, please contact us at customerservice@sheenamcqueen.com.

7. Customs, Duties, and Taxes (For International Orders)

For international shipments, customs duties, taxes, or other fees may apply upon the package’s arrival in your country. These charges are the responsibility of the customer. We recommend checking with your local customs office for more details on these charges.

8. Delivery Delays

While we aim to deliver within the estimated time frames, delays may sometimes occur due to customs, holidays, or unforeseen circumstances. If your delivery is delayed, we will do our best to inform you and resolve any issues.

9. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at customerservice@sheenamcqueen.com or by phone at +971 (0) 1234 5678. We will work with you to resolve the issue as quickly as possible.

10. Changing Your Shipping Address

If you need to update your shipping address after placing an order, please contact us as soon as possible at customerservice@sheenamcqueen.com. We’ll do our best to make the necessary changes, but updates cannot be guaranteed after the order has been processed.

11. Questions?

If you have any additional questions about our shipping and delivery policies, please contact us through our Contact Us page or by emailing customerservice@sheenamcqueen.com. We’re here to help!