Your Privacy Matters to Us

At Sheena McQueen, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or interact with our services. By using our site, you agree to the terms of this policy.

1. Information We Collect

We collect personal information to provide and improve our services to you. The types of information we collect include:

• Personal Details: Name, email address, phone number, shipping/billing address, and payment information (for orders and customer support).
• Account Information: If you create an account, we collect your login credentials and purchase history.
• Communication Information: Emails, chats, or messages you send to our customer support.
• Technical Data: IP addresses, browser type, device information, and browsing patterns collected via cookies and similar technologies.
• Purchase Data: Information related to orders placed through our website, including the products purchased and transaction details.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• Order Processing: To fulfill and deliver your orders, send shipping updates, and process payments.
• Customer Support: To respond to your inquiries, process returns, and provide personalized customer service.
• Marketing Communications: To send you updates about new products, special offers, and promotions (you may opt-out at any time).
• Website Optimization: To improve your browsing experience, personalize content, and analyze website performance.
• Security & Fraud Prevention: To protect our customers, detect fraud, and ensure the security of our website.

3. How We Protect Your Information

We take the security of your personal information seriously. Sheena McQueen uses industry-standard security measures to protect your data, including:

• Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive information (such as payment details) during transmission.
• Access Controls: Only authorized personnel have access to your personal data, and we implement strict access controls within our systems.
• Data Storage: We store your information on secure servers, protected by firewalls and other advanced security technologies.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties in the following circumstances:

• Service Providers: We may share your information with third-party providers who assist us with order fulfillment, payment processing, email marketing, and website analytics.
• Legal Requirements: If required by law, we may disclose your information in response to a legal request, such as a court order or subpoena.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies are small files that store information on your device and help us recognize you when you return to our site.

• Types of Cookies We Use:
  • Essential Cookies: Necessary for basic website functionality (e.g., shopping cart, account login).
  • Performance Cookies: Help us analyze website performance and improve usability.
  • Marketing Cookies: Used to deliver relevant advertisements based on your browsing history.

You can control cookie settings through your browser and opt-out of certain types of cookies. However, disabling cookies may affect your ability to use certain features of our website.

6. Your Rights

You have the following rights concerning your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You have the right to update or correct inaccuracies in your personal data.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Marketing Opt-Out: You can opt-out of receiving promotional emails by clicking the “unsubscribe” link in any email we send or by contacting us at privacy@sheenamcqueen.com.

To exercise any of these rights, please contact us at privacy@sheenamcqueen.com.

7. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, payment processors). Please note that we are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Updates to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or the law. Any changes will be posted on this page, and we will notify you if significant changes are made. Please check this page regularly to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Email: privacy@sheenamcqueen.com
Phone: +971 (0) 1234 5678
Mailing Address:
Sheena McQueen
123 Beauty Avenue
Dubai, UAE