Your Questions, Answered

At Sheena McQueen, we strive to provide the best possible experience for our customers. Below are answers to some of the most common questions we receive. If you can’t find what you’re looking for, don’t hesitate to reach out to our customer service team.

1. What products does Sheena McQueen offer?
Sheena McQueen offers a wide range of luxury beauty products, including perfumes, skincare, makeup, and bath & body essentials. We also curate seasonal collections and limited-edition items to inspire and empower your beauty journey.

2. Where can I purchase Sheena McQueen products?
Our products are available exclusively through our official website www.sheenamcqueen.com. We occasionally partner with select retailers and pop-up events, which will be announced on our website and social media platforms.

3. How do I track my order?
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on our website or via the shipping carrier’s website. For additional assistance, please visit our Order Tracking page.

4. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you’re not, you can return any unused and unopened product within 30 days of purchase for a full refund. For more information, please review our detailed Returns & Exchanges policy.

5. How long does shipping take?
Shipping times vary based on your location and the shipping option selected at checkout:

• Standard Shipping: 5-7 business days.
• Express Shipping: 2-3 business days.
• International Shipping: 7-14 business days (dependent on location).

Please visit our Shipping & Delivery page for more detailed information.

6. Do you ship internationally?
Yes, we offer international shipping to many countries around the world. Shipping rates and delivery times will be calculated at checkout based on your location. Customs and duties may apply depending on your country’s regulations.

7. Are Sheena McQueen products cruelty-free?
Yes, we are proud to say that all Sheena McQueen products are 100% cruelty-free. We do not test our products on animals, and we partner with suppliers who share our commitment to ethical and sustainable practices.

8. Do your products contain parabens or sulfates?
Our products are formulated with your well-being in mind. Sheena McQueen offers a range of paraben-free and sulfate-free products. You can find detailed ingredient lists for each product on its specific product page.

9. How can I contact customer service?
You can reach our customer service team via email at customerservice@sheenamcqueen.com, by phone at +1 (800) 123-4567, or through our live chat feature on the website.

10. How do I sign up for the Sheena McQueen newsletter?
To stay updated on the latest products, promotions, and beauty tips, you can sign up for our newsletter by entering your email in the subscription box located at the bottom of our homepage. As a subscriber, you’ll also receive exclusive offers and early access to new collections.

11. Do you offer gift cards?
Yes! Sheena McQueen gift cards are available for purchase on our website. You can choose the amount, and the gift card will be sent electronically to the recipient with a personal message from you.

12. Can I update or cancel my order?
We process orders quickly, but if you need to make changes or cancel an order, please contact us immediately at customerservice@sheenamcqueen.com or call +1 (800) 123-4567. We’ll do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

Still Have Questions?
If you can’t find the answer to your question here, don’t hesitate to reach out. Visit our Contact Us page, and we’ll be happy to assist you.